Dataflex
Viewlite Link
Frequently Asked Questions

Please look through our FAQ to find answers to all of your most burning questions regarding Link. 

If the answer is not here, please contact us.

Common usage and connection problems

The Link ports do not work.

Possible cause: Link is not connected to the power supply.
Solution: Connect the adapter and cord included to Link and to a power outlet.

Possible cause: Link is not connected properly to the device.
Solution: Disconnect the USB-C cable from the device and reconnect it.

A USB port on Link is switched off.

Possible cause: The USB device connected to the port may not be compatible to the performance specifications of Link.
Solution: Do the following to switch on the port again:
Disconnect the adapter and cable from Link and reconnect it.
- or -
Disconnect the Link USB device and reconnect it.
Use a device that is compatible with Link or select a different port, one that is compatible with the performance specifications for your device.

The USB-C input has a slow connection.

Possible cause: The dual 4K/SuperSpeed switch is not in the right position.
Solution: Check whether the switch on the back of Link is set to dual 4K or SuperSpeed. If necessary, switch to SuperSpeed for 5Gbit/s speed.

Video/audio problems

Fonts and other characters are displayed in large size on the external display device.

Possible cause: The screen resolution is not configured properly.
Solution: Set the screen resolution to the same or lower than the maximum limit.

The letters on the external display device are too small.

Possible cause: The settings for the operating system’s screen resolution are set to 100% by default.
Solution: Change the font size on your device.
Windows: Go to the Configuration screen > Display settings to change the font size.
macOS: Go to the System preferences > Display screen to change the font size.

The connected display device shows a black screen.

Possible cause: The drivers or BIOS are outdated.
Solution: Make sure your drives and BIOS are updated with software from your device’s manufacturer.

Possible cause: The USB-C cable does not support the screen.
Solution: Use the included Dataflex USB-C cable (58.083).

Possible cause: Screen software does not recognise the external display device.
Solution: Make sure your screen software is up-to-date and runs on software from your device’s manufacturer.

Possible cause: You do not have a Kaby Lake (generation 7) processor or higher.
Solution: Use Link Laptopcheck to check your laptop's compatibility.

The external display device does not display the desired resolution.

Possible cause: The dual 4K/SuperSpeed switch is not in the right position.
Solution: Check whether the switch on the back of Link is set to dual 4K or SuperSpeed.     

Possible cause: The screen resolution is not configured properly.
Solution: Set the screen resolution to the same or lower than the maximum limit.

No sound can be heard via the display device.

Possible cause: Your HDMI cable does not meet the required standard.
Solution: Use certified HDMI 1.4 cables.